ti11 Frequently Asked Questions

You must be at least 21 years old to register and play on ti11. This is a strict legal requirement under Philippine law and PAGCOR regulations governing online gaming. ti11 enforces mandatory age verification for all new accounts — no exceptions. If you are under 21, please do not attempt to register.

No. Each player is permitted to hold only one ti11 account. Creating multiple accounts is a violation of ti11's Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances or bonuses. If you've forgotten your login details, use the password reset function on the login page rather than creating a new account.

Identity verification (KYC) is required before you can make your first withdrawal. To complete verification, log in to your ti11 account and navigate to the Verification section in your profile. You'll need to upload:

• A clear photo or scan of a valid Philippine government-issued ID (front and back).
• A selfie holding your ID next to your face.
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months) — required for higher withdrawal tiers.

Verification is typically completed within 24–48 hours. You'll receive an email notification once your account is verified.

On the ti11 Login page, click "Forgot Password." Enter the email address associated with your account and ti11 will send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team for assistance.

ti11 supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). ti11 does not accept credit card deposits for gaming accounts, in line with current Philippine regulations.

The minimum deposit on ti11 is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

Withdrawal processing times on ti11 vary by method:

• GCash / Maya: Typically 15–30 minutes after approval.
• Bank Transfer: 1–3 business days depending on your bank's processing schedule.
• Debit Card: 1–5 business days.

Withdrawals are subject to identity verification. Unverified accounts cannot process withdrawals. During peak periods or public holidays, processing may take slightly longer.

ti11 does not charge any fees on deposits. For withdrawals, ti11 also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — for example, some banks charge a small fee for incoming transfers. We recommend checking with your bank or GCash/Maya directly if you notice any deductions on their end. Any applicable third-party fees are outside ti11's control.

Withdrawals can be declined for several reasons:

• Your account identity verification (KYC) is incomplete or pending.
• The withdrawal amount is below the minimum threshold.
• Your account has an active bonus with unmet wagering requirements.
• The withdrawal destination account name does not match your registered ti11 name.
• A security review has been triggered on your account.

If your withdrawal was rejected, you'll receive an email explaining the reason. You can also contact our 24/7 live chat support for clarification and next steps.

ti11 offers a wide range of games for Filipino players, including:

• Live Casino: Live dealer baccarat, roulette, blackjack, and more — streamed in real time.
• Slot Games: Hundreds of video slots from top providers, including fan favorites like Mahjong Ways 2.
• Bingo: Online bingo rooms with multiple game variants and chat features.
• Sports Betting: Bet on PBA, NBA, UFC, boxing, football, and more.

New games are added regularly. Check the ti11 Casino page for the latest additions.

Yes. ti11 is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit ti11.app on your phone's browser, log in, and start playing. The mobile interface is designed for touch screens, with fast load times even on standard mobile data connections common across the Philippines.

Mahjong Ways 2 is one of the most popular slot games on ti11 — a visually stunning video slot inspired by the classic Asian tile game. It features a unique reel layout, cascading wins, and a free spins bonus round with multipliers. To play, navigate to the Mahjong Ways 2 page, set your bet size, and spin the reels. The game includes a demo mode so you can try it out before wagering real money.

Yes. All games on ti11 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Live casino games are streamed from professional studios with real dealers and physical equipment, providing an additional layer of transparency. ti11 is committed to fair play and operates in compliance with applicable Philippine gaming regulations.

ti11 offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions section of the platform after you log in. Bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a certain number of times before it can be withdrawn. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw it as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your account for exact details.

All ti11 bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the promotion. If the wagering requirements are not met within this window, the bonus and any winnings derived from it are forfeited. To avoid losing a bonus, check its expiry date in your account's bonus section and plan your play accordingly. If you have questions about a specific bonus, contact our support team before the expiry date.

Yes. ti11 uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are secured at all times. ti11 also employs two-factor authentication (2FA), fraud detection systems, and regular security audits to maintain a safe environment for all Filipino players.

ti11 handles your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your data is collected only for legitimate purposes — account management, identity verification, fraud prevention, and improving your experience on the platform. ti11 does not sell your personal information to third parties. For full details, read our Privacy Policy.

To enable 2FA on your ti11 account, go to Account Settings and select Security. Toggle on Two-Factor Authentication and follow the setup steps — you can use an authenticator app or receive a one-time code via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to add an extra layer of protection to your account, especially if you use GCash or bank transfers for transactions.

If you suspect that someone has accessed your ti11 account without your permission, take these steps immediately:

• Change your password right away via the login page.
• Contact ti11's 24/7 live chat support to report the incident and request a temporary account lock.
• Review your recent transaction history for any unauthorized activity.
• Enable two-factor authentication if you haven't already.

ti11's security team will investigate and take appropriate action to protect your account and funds.

ti11 provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps in Philippine Peso.
• Session Time Limits: Limit how long you play in a single session.
• Reality Check Alerts: Periodic pop-ups showing your session duration and spend.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Block access to your account for 30 days up to permanently.

All tools can be activated through your account settings or by contacting our support team. For more details, visit our Responsible Gaming page.

To self-exclude, log in to your ti11 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period — from 30 days up to permanent exclusion — and confirm. Self-exclusion takes effect immediately. During the exclusion period, you will not be able to log in, deposit, or play, and ti11 will suppress all marketing communications to your account. If you need urgent assistance, contact our 24/7 live chat support team directly.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming Program — PAGCOR operates responsible gaming initiatives and can direct you to support services.
• National Center for Mental Health (NCMH) — Located in Mandaluyong, with services available across the country.
• Gamblers Anonymous Philippines — Peer support meetings held regularly in Manila, Quezon City, Makati, and other cities.
• ti11 Support Team — Available 24/7 via live chat to assist with responsible gaming concerns.

Remember: Gambling is addictive. Know when to stop. Reaching out for help is always the right move.